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FAQ

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Have a question and don't see it listed? Email us at contact@cloudalchemist.com

Are your products recyclable? 

All of our materials are recyclable. Our boxes and packing materials are 100% biodegradable as well, though we recommend removing any tape or stickers before attempting to do so. Before recycling bottles, please pour any unused vapor liquid into absorbent kitty litter in a seal-able plastic bag. This will help prevent potential ground-water contamination or accidental nicotine poisoning. 

What does PG/VG mean?

PG/VG is the ratio of Propylene Glycol to Vegetable Glycerin, which affects the viscosity of the liquid. Propylene Glycol is thinner and the main flavor carrier, but increases the throat hit while you are vaping. Vegetable Glycerin, on the other hand, is thicker, smoother, and creates more vapor at the cost of some flavor. We recommend starting out  with 50pg/50vg if you use a pen-style tank system, and 20pg/80vg if you use a rebuildable dripping atomizer (RDA) or sub-ohm tank.

How long should I let your vapor liquid age?

We've designed each flavor to be good right out of the bottle, though they will mature a bit for the first few weeks. For instance, Promised Land will become a little creamier the longer it sits, the tobacco in Arrakis a little stronger, and the mint in Macer Menta will mellow a bit.

 How long do you take to ship?

Orders can take up to three business days to ship, but generally processing takes a business day. Any orders placed over the weekend will ship the following Monday or Tuesday. If we expect a longer delay, we will contact you and offer you the chance for a refund or cancellation. If you haven't received a shipping notice in the expected amount of time nor heard from us, please check your spam filters and then email us at contact@cloudalchemist.com

Speaking of shipping, how much is it?

Free! Well, almost. Its $2.99 for orders under $20 but for everything else it is free to ship domestic. Due to Texas bill SB97 (2015), we have to ship using Priority Mail with Adult Signature Verification. For orders under $10 we charge $10 for Priority+AVS, but we quickly drop that to $8 for orders between $10-$30. For orders between $30-50, you get free Priority shipping and a discounted ASV for just $5, for orders between $50-70 AVS is just $3, and orders $70+ are shipped entirely for free. Unfortunately, due to laws in Arkansas, Indiana, and Utah, we cannot ship to any address in those states. First Class International shipping will run $10-20 depending on the weight of the package. Priority International shipping is $50.

What countries do you ship to?

Besides the USA, we currently ship to the following countries:

  • Australia
  • Belgium
  • Croatia
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Ireland
  • Israel
  • Italy
  • Netherlands
  • New Zealand
  • Sweden
  • Switzerland
  • United Kingdom

If you feel that your country should be included, feel free to email us at contact@cloudalchemist.com with information regarding the legality of importing eliquids and, after review, we'd be happy to include it. First Class International shipping will run $10-20 depending on the weight of the package. Priority International shipping is $50. Depending on your country, extra duties or taxes might be applied to your shipment. 

How are your reviews handled? 

We do not have any control over the reviews listed on our website as we feel that reviews will be less biased if maintained by an independent third party. Check out the exceptional JuiceDB to find what others think of our flavors and to leave your own reviews. 

Do you have a wholesale program?

We do, please feel free to email us at wholesale@cloudalchemist.com for more details about our hassle-free, no-MOQ, program. 

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